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To process your request to return an item as efficiently as possible, please follow the process below:
- Notify us by phone (800-518-1242) or email (using the Customer Service/FAQ's tab),
within 30 days of receiving your order, describing the reason for the return.
- You will receive a return authorization (RA) number along with instructions.
- The customer is responsible for all costs associated with returning the item(s) to us.
- A 15% restocking fee will be applied for items being returned that were ordered in error.
- Items must be returned unused, in their original packaging.
Refund Policy:
In the event that a refund is desired for items returned via the above
process, a credit will be applied to the payment method used in the origi
nal transaction. Where appropriate, the 15% restocking fee will reduce
the credit. Credits generally take 3-4 weeks to process.
Order Cancellation Policy:
To cancel an order you have placed with Personal Safety Shop, you must
call customer service at 800-518-1242 or email us at
customerservice@personalsafetyshop.com within 1 hour of placing your
order. Every effort will be made to accommodate the cancellation of
your order as long as it has not yet shipped. Please note that if the item
has shipped, the order cannot be canceled. In this case, you can
request to return the item for a refund, less shipping costs and
restocking fee, if applicable.
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